Rieter Sets Up New Service Center In Turkey

Company Performance

Rieter Sets Up New Service Center In Turkey

Switzerland-based Rieter has announced the setting up of a new service branch in Turkey’s textile hub area of Kahramanmaras to provide prompt customer support to its clients based in the locality. Rieter will provide this service in collaboration with their long-standing sales agent Erbel A.S. Their sales agent is based in Istanbul and Adana townships of Turkey.

Elaborating on the reasons for this move, the Rieter release stated, “Turkey is one of the key markets for textiles worldwide and Kahramanmara? is at the heart of the textile industry in Turkey. More than 60% of the installed base of Rieter machines in Turkey is located within a radius of around 200 kilometers.”

The name of the new service branch is Rieter Ltd. Kahramanmara?, which is a subsidiary of Rieter Textile Machinery Trading & Services Ltd., Istanbul, Turkey. “

According to the Rieter spokesperson, “We are the world’s leading supplier of systems for short-staple fiber spinning. Our company based in Winterthur, Switzerland, maintains a global sales and service organization. Service employees with a high level of expertise are available there and offer a competitive advantage to local customers through excellent customer service. The new service branch in Kahramanmara? ideally complements Rieter’s strong presence in Turkey and provides state-of-the-art solutions and dedicated support to local customers. “

The portfolio in Kahramanmara? comprises both mechanical and electronic services. These include the revision of gear units, servomotor adjustments, as well as repairs and upgrades using original parts.

The service branch in Kahramanmara? also has a spare parts warehouse, where the most important and critical spare parts are available. These include, for example, control units, sensors and drive systems. This enables fast replacement and therefore minimum production downtime – for the benefit of customers, which can access these at short notice, especially in emergencies.

In addition to original spare parts, Rieter also offers after-sales service products such as mill assessments to its customers worldwide. Other features include comprehensive after-sales solutions across all processes. This enables customers to increase their competitiveness over the long term. The product range is rounded off by installation and repair services, technology consulting and training.