Tonello aims for better service with launch of remote assistant `Mago’

New Products and Innovation

Tonello aims for better service with launch of remote assistant `Mago’

Tonello, the Italian garment finishing technology manufacturer has introduced `Mago’ a new assistance service that is “unique and different”, according to the company. “In fact, Mago is not your everyday remote service. It is much much more; it’s a fast track of communication and dialogue that takes our collaboration and partnership to the next level. Mago allows us to always stand by our customers and act fast to solve any malfunction of our machines or, even better, to prevent them,” says a company statement.

With Mago the customer connects directly with Tonello Research Center experts and receives customised consultancy on how to treat the garment. “In short, with Mago you can reach solutions, imagine scenarios, improve day-to-day work, optimise investments (machines always function perfectly and their value is maintained for a longer period of time),” state company officials.

Tonello says that Mago is about “transparent” technology — about a smart system that once you have installed it, simply works.

The advantages of Mago for customers:

1. Solve any problems from afar, either with assistance or on your own;

2. Perform rapid diagnostics of the software installed on the Tonello machines, checking the alarms record and analyzing the warnings;

3. Check and adjust optimal operation parameters;

4. Install, update and supervise from PC, PLC and Netwash remote software;

5. Constantly monitor production, consulting machine reports in real-time.

Safety, Savings, Flexibility

In order to access the service, the customer just has to connect the Tonello machines to one or more certified Ethernet networks that in turn are connected to a smart box (one for each Ethernet network). The data travel safely and rapidly through a tunnel protected by VPN protocol, which guarantees maximum privacy and confidentiality. The service is free for one year from the date of machine purchase. Afterwards, you can use it on a needs-basis paying the hourly rate under the remote assistance contract each time or by purchasing a set number of hours for a flat rate with the maximum flexibility.

“Here at Tonello we have always been a proud standard-bearer for technology developed in Italy. That’s why we chose to give this innovative remote assistance and consultancy service an Italian name. It only seems right to call it “mago” (wizard) because it truly gives the quality of our customer relations a striking boost, everywhere around the world. Therefore, Mago is magical. There’s no doubt about it: it’s tangible and real,” claims Tonello.